Contact Us!
Backwater Outdoors is available anytime for questions about orders, equipment, boats, trips, or if you just want to talk bowfishing. We'd love to hear from you.
For questions on orders, sales, or products email sales@backwateroutdoors.com
And we are available by phone at:
256-776-9109
10:00 AM - 7:00 PM CST, Monday - Friday
Feel free to leave a message if we're unavailable, and we will return your call as soon as possible.
Your emails and phone calls will be returned promptly and your online orders are processed same day, and we always try and ship same or next day. Customer service and quick turnaround are of the utmost importance to us, and we realize this is what makes or breaks a business. Our site uses 128 bit Secure Socket Layer encryption for the most secure transactions. We are always glad to hear from our customers and appreciate your comments.
We accept Visa, Mastercard, American Express, Discover, and offer express payment with your paypal account. You may also phone in your order with a credit card or mail in a check or money order.
Thank you for your business!
Backwater Outdoors, LLC
6239 Hwy 72 East
Gurley, AL 35748
Terms and Conditions:
Most orders will ship UPS and many items
are shipped direct from the manufacturer. Please provide your UPS shipping
address and USPS mailing address if you have both. Please check product details
for manufacture direct products and special shipping times. No special requests
on manufacturer direct items.
Return Policy:
Opened packages
can't be returned.
Manufacturer defects or warranty issues should be taken
up with manufacturer of product.
Orders can be returned within 10 days of
purchase for refund or replacement and the following terms and conditions will
apply. You are responsible for return shipping!!
All returns are required
to be authorized, which must be obtained from our Customer Service Department
prior to your returning the product.
Return authorizations are valid for
10 days and the product must reach our warehouse before then.
Products
sent back without authorization will not be accepted.
Returning of
non-defective products will be subject to a 15% restocking fee on cost.
Shipping charges are non refundable.
Replacement product will be shipped
out on receipt of the returned product by Backwater Bowfishing without
additional shipping charges.
Where appropriate, credit will be given
within three weeks of return of the product.
Credit will calculate based
on price of product on the date the returned item reaches Backwater Bowfishing
warehouse.
Backwater Bowfishing will have no liability after 10 days of
the date of invoice.
Bows, lights/light bulbs,
hydro-turf, bow strings, and videos/games are non-returnable